E-governance implementation and public service delivery in local governments:

Abstract

Although existing research has explored the potential of e-Government to reduce corruption and increase access to services (Bertot, Jaeger, & Grimes, 2010; Mutula, 2008), there is still limited empirical evidence on whether these innovations have directly translated into improved efficiency at the local government level in Uganda. Studies often focus on national agencies or urban settings, ignoring the unique operational realities of district-level administrations. This study sought to fill that gap by assessing how the implementation of e-government systems has affected public service delivery efficiency in local governments in Uganda, with emphasis on timeliness, responsiveness, accessibility, and citizen satisfaction.