Student Expectations and Quality of Postgraduate Education: The Case for Public Universities in Uganda

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dc.contributor.author Kaggwa, Victoria Tamale
dc.contributor.author Sekiwu, Denis
dc.contributor.author Naluwemba, Esther Frances
dc.date.accessioned 2019-04-17T10:44:34Z
dc.date.available 2019-04-17T10:44:34Z
dc.date.issued 2017
dc.identifier.issn 2055-0286
dc.identifier.uri https://doi.org/10.60682/mhsa-2614
dc.description.abstract In order to chant John Stuart Mill’s Utility Theory in Service Delivery, this study focuses on the quality of student support in Postgraduate Education at Makerere University’s College of Education and External Studies (CEES). Using 50 Masters’ and Doctoral Student respondents, the study investigated an alleged gap between students’ expectations and experiences of service quality in Postgraduate programs offered by the College. Four dimensions play a cardinal role in the measurement of student support service quality in postgraduate education, namely supervision support, infrastructure, administrative support, and academic facilitation. The 4-dimensions are student dissatisfiers necessitating interventions to improve quality. From the Step- Wise Regression computations, support supervision and administrative support are the most important determinants of quality postgraduate support. As recommendations, support supervision and administrative support must be targeted as drivers of quality student support at this level. The Utilitarian Theory, if wellintegrated, provides moral bounds in which quality support systems could be optimally scaled up. en_US
dc.language.iso en en_US
dc.publisher Society for Science and Education en_US
dc.subject Postgraduate Supervision en_US
dc.subject Academic Service Quality en_US
dc.subject Postgraduate Education en_US
dc.subject Total Quality Management en_US
dc.subject Quality Assurance in Universities en_US
dc.subject Student Support Services en_US
dc.title Student Expectations and Quality of Postgraduate Education: The Case for Public Universities in Uganda en_US
dc.type Article en_US


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