Abstract:
Information behaviour research has evolved from a traditional focus on information sources to a user-centric perspective. While Cognitive Work Analysis (CWA) is a well-established framework for analysing complex sociotechnical systems in domains like process control and aviation, its application remains nascent within the specific context of library and information science, particularly for modelling endogenous user search behaviour. This paper posits a novel theoretical integration, arguing that CWA’s constraint-based, work-centred framework provides a uniquely powerful lens to move beyond descriptive models of information seeking. We propose a refined, user-centred application of CWA to dissect the complex interplay between the library environment, organisational structures, user tasks, and cognitive strategies. This approach offers a novel methodological pathway to generate design requirements for information systems that are not merely usable but are cognitively congruent, supporting the adaptive expertise of library users. By bridging CWA’s systemic rigour with the nuanced realities of information behaviour, this paper aims to advance both theoretical discourse and practical design paradigms within information science.
Keywords:
Cognitive Work Analysis (CWA) ; Information Behaviour ; Library Search Strategies ; Cognitive Ergonomics ; Constraint-Based Analysis ; Library Search Analysis (LSA) model
Description:
This article proposes reframing library search as cognitive work by introducing the Library Search Analysis (LSA) model, based on Cognitive Work Analysis (CWA). It argues that while existing information behavior models describe user actions, CWA’s constraint-based framework provides a systemic approach to analyze how library environments, tasks, and cognitive strategies interact. The LSA model adapts CWA to diagnose self-directed search behavior and generate design requirements for cognitively congruent information systems. This integration offers both a theoretical advance in information science and a practical tool for researchers and designers to enhance user support in complex information environments.
